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FAQ FAQ
I've tried recycled toner cartridges before and they didn't work! So what's changed?
I'm already using recycled cartridges from another company, and they cost $5.00 less. What's the deal?
My laser printer runs just fine, and I've never had a reason to try something else. Why shouldn't I continue to use new cartridges?
Are recycled toner cartridges really environmentally sound?

How does using a recycled toner cartridge help support my local economy?
If my printer salesman said I shouldn't use a recycled product, shouldn't I listen to him?
My printer repairman said I shouldn't use a recycled product, too. Doesn't he know what he's talking about?
Will using a recycled toner cartridge void my warranty?

Can a recycled toner cartridge damage my printer?
Will I get the same number of printed pages from a remanufactured toner cartridge as a new cartridge?
How do I know if my laser printer uses a cartridge that can be remanufactured?
How much does a remanufactured toner cartridge cost?
Does the manufacturer recommend a recycled cartridge?
I've heard that recycled cartridges suffer from quality problems. Why would I want to run that risk?
How Much Money Will I Save?
How Many times can I refill my Cartridge?
Cartridges That Dry Out
Will the use of a Remanufactured Cartridge harm my machine?

 

I've tried recycled toner cartridges before and they didn't work! So what's changed?
Two things: The industry and the standards have changed in a big way. Let me explain. At only twenty years old, the toner cartridge recycling industry is now the fastest growing industry in the world. Hewlett Packard recently estimated that 40-45 percent of all toner cartridges on the market today are being recycled, and that by the year 1997 two-thirds of all new toner cartridges used will be recycled! The quality of recycled toner cartridges and the substantial cost savings was acknowledged by our former Administration. President Bush, just before leaving office, signed into law a bill mandating government agencies to purchase only recycled toner cartridges. Not many other used products are mandated by politicians! If recycled toner cartridges didn't work, why would so many people be using them? Especially those that like to spend money! This industry is growing for some very good reasons. Here's why. Back when recycling toner cartridges started, a lot of folks were eager to make a fast buck. They saw an opportunity and used it. Unfortunately, with little or no technical ability or training, they made a poor quality product that caused a lot of problems, for you and for me. Add to that the fact that Canon owned the patent on the technology and the cartridge components as well. This meant if recyclers needed to replace parts, the only ones available were inferior, or the cartridges had to be jury-rigged. However, in the past nine years, patents and contracts have expired, and some of the companies that were previously restricted from selling recyclers important after market parts now can, and do. In fact, some of those companies have made even better after market parts than the OEM. In addition to that, recyclers have had to do a lot of experimenting and have developed new techniques for making these cartridges better. So much so, that some 9 of them have figured out solutions to problems (and patented them) that even IBM and some of the other big guys couldn't figure out, or didn't need to , because they knew the market place could and would. What does this mean for you? Simple, we as recyclers now have more ways to bring you a better quality toner cartridge. If you haven't tried recycled cartridges lately, or if you have tried poor quality recycled cartridges, you should try ours.



I'm already using recycled cartridges from another company, and they cost $5.00 less. What's the deal?

Good for you! You've taken the first step toward helping our local economy and protecting our environment. However, paying $5.00 less isn't necessarily a $5.00 savings. Let me explain. In a toner cartridge, there are two primary items that get used up: the OPC (drum) and the toner. The OPC(or drum) collects the toner on its surface in only the places the laser beam hits it, and in turn places that toner on the paper to create the image you want. As the drum deteriorates to the point of failure, it loses its ability to only collect toner in those places, and you start getting a blank line down your page. The OPC that comes with a new cartridge is only designed to last as long as there is toner (and sometimes not even that long). Some recyclers use this same worn out OPC. While other recyclers use what we refer to as a long-life drum. There are many kinds of long-life drums, with many different price tags, all having differing life spans, image quality, and purposes. That $5.00 savings you think you are getting with another recycler may actually be costing you money because you will have to buy drums sooner, or suffer image quality sooner than you should have to. Our OPC drum is the most expensive around because that's what it takes to get the job done. In the long run, you actually save more money. We don't cut our expense by finding the cheapest long-life drum. You can't afford that. Toner is the other major area of money loss. We place 275 grams of toner in an EPS cartridge. That's probably 25 grams more than most other recyclers, and 50 grams more than Canon, Hewlett Packard, or Apple. But in addition to that, here's how you lose: A toner cartridge has two chambers. One holds the toner until the drum wants its. Guess what the other chamber holds? After the drum deposits the toner on the paper, there is a residue left. The other chamber collects that toner, never to be used again (unless you are in the business of building roads). Different toners have different transfer qualities. A high quality toner has a higher transfer rate and finds its way to your paper, and not to the waste dump and on Route 78 as blacktop! With our toner cartridge, you will get more of what you are paying for--toner! Our toner is the blackest stuff on the market today and not only makes your blacks print blacker, but your whites print whiter. This means no gray shading in the background, no blurry or fuzzy print, no streaking and no big ugly black line down the side of the page. Just quality, solid, dark, black print. You can be sure that if a recycled toner cartridge costs $5.00 less, there are $5.00 less of very important parts inside of it, and that will make a difference. It cost money to product a great recycled toner cartridge. But it's worth every penny. We have a company policy to explain our price one time, rather than apologize for the quality over and over.



My laser printer runs just fine, and I've never had a reason to try something else. Why shouldn't I continue to use new cartridges?
There's a saying, "If it ain't broke don't fix it." But what if you could make it better? If you never try something different, how do you know that what you have is the best? Our customers tried something different, and these are the results: Many of our customers tell us they get many more copies from each cartridge. Many more of our customers tell us our cartridge prints better than their new cartridge ever did and won't put any other back in their printer. Try it. You just might agree!



Are recycled toner cartridges really environmentally sound?
In 1989, 40,000 tons on non-biodegradable plastics were thrown into our landfills. Every year since, that amount has grown even larger. Each cartridge equals .5 quarts of oil and is made up of four pounds of non-biodegradable parts that will pollute the environment forever. Every time you use a recycled laser toner cartridge, you help reduce the amount of plastic trash thrown into our landfills.



How does using a recycled toner cartridge help support my local economy?

Have you ever read the labels on your new toner cartridge? You know the part about, "Made in Japan from foreign and domestic components?" This is not good, because they take your empty cartridge, pay to ship it to Japan, pay the Japanese workers to recycle it, pay for shipping back to the United States, then sell it back to you as a new cartridge! (You know what though? The dirty secret is most of this work actually gets done in China for slave wages. It's sad our government even lets these American corporations do this!) This costs a lot of money! And you pay for this! We earn money here and spend it here. When you do this, you support our local economy. Each toner cartridge equals about 1/2 quart of your oil. Do you know where that oil comes from? Not here! By recycling your toner cartridge, you are helping reduce our country's dependency on foreign oil.



If my printer salesman said I shouldn't use a recycled product, shouldn't I listen to him?
Printer salesmen are just that. Printer salesmen. That's what they specialize in. Sometimes they have a sideline--selling new toner cartridges. It's long-term, reliable business that he doesn't have to do anything to get. Of course, he's going to tell you to buy them new! Somebody should tell him what he's doing to our overflowing landfills and your pocketbook, not to mention adding to our unbalanced foreign trade deficit!



My printer repairman said I shouldn't use a recycled product, too. Doesn't he know what he's talking about?
Printer repairmen are in a good position to see many cartridges from many companies, both recycled and new. They can see what works, and what doesn't. Any repairman who is knowledgeable will tell you that even new cartridges can cause print problems and headaches.



Will using a recycled toner cartridge void my warranty?
Absolutely not! Federal law prohibits any company or person from requiring you to purchase only their product. The Federal Trade Commission protects your right as a consumer to purchase the product or service of your choice. If you bought a new car, would you let them tell you to buy only a particular brand of gasoline? Of course not! If anybody tells you that they will void your warranty if you use a recycled toner cartridge, tell them your rights as a consumer are protected under the Magnusson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101. Or, have them call our company and we will discuss with them to clear up their question.



Can a recycled toner cartridge damage my printer?
A toner cartridge that has been properly recycled cannot cause damage of any kind to your laser printer. It is important to find a cartridge remanufacturer that is experienced in the proper methods of recycling. Toner cartridges are high-tech equipment and your remanufacturer must know what he or she is doing. Be an informed customer. Ask specific questions about the products your remanufacturer uses, replaces and his methods.



Will I get the same number of printed pages from a remanufactured toner cartridge as a new cartridge?
We guarantee you will get at least the same number of printed pages from our remanufactured toner cartridges as you will get from a new toner cartridge. My customers are reporting many, many more pages of print per cartridge over their new toner cartridges. In fact, some of my customers have used other remanufacturers and they are reporting they receive more pages per cartridge, and blacker prints, than the remanufacturer they used to use.



How do I know if my laser printer uses a cartridge that can be remanufactured?
Simple. Eighty percent of the laser printers on the market today use a Canon-based engine. That means that Canon holds the patent on the engine and print technology. They manufacture the engine and cartridge, and sell them to another company (such as Hewlett Packard or Apple). These companies in turn put their name and label on it and raise the price. They are all the same engines and all the same cartridges.



How much does a remanufactured toner cartridge cost?
If you are like most people you want to save money. So you use an office discount store or perhaps a mail order catalog to get your cartridge for the best price. About $75.00 on average for a Hewlett Packard. Our recycled toner cartridge would be around $39.00. That's a savings of $36.00. If you use 10 cartridges in a year, that's a savings of $360.00 every single year!



Does the manufacturer recommend a recycled cartridge?
No, they don't recommend it. But you know what the funny thing is? They do it themselves. Apple recently signed a contract with a recycler in Texas. They want you to think they are doing it themselves, but they're not. Hewlett Packard is looking for a sit-in, in Europe to build a recycling plant. The fact is, everybody recycles. Hewlett Packard, Apple, everybody. There is more profit for these companies in a new cartridge, so they push them.



I've heard that recycled cartridges suffer from quality problems. Why would I want to run that risk?
That's not true. Let me tell you what happened recently. I purchased 5 empty cartridges from a company that chooses to only buy new. Three of the toner cartridges I opened up and cleaned out had almost 1/2 of the new toner still in them. The fifth cartridge was almost completely full. Something happened with these cartridges to make the customer think they were empty. This is a wast of money and toner.



How Much Money Will I Save?

In general refilled cartridges are about half the cost of a new cartridge. For example, our HP 92298A black toner cartridge will cost you $49.99 per refill. A new cartridge will cost $89.99. You will save $16.00 each time you refill your toner cartridge. Refill 10 times & save $400.00!!!



How Many times can I refill my Cartridge?
There is no fixed answer. It depends on the cartridge, but the average is 10 times.



Cartridges That Dry Out
Don't let your ink-jet cartridge dry out completely. One way to avoid your cartridge from drying out is to wrap the empty cartridge in a damp cloth & seal it in a Ziploc plastic bag & call House Of Toner at (888) 748-8880. Empty cartridges that sit around and dry out cannot be refilled.



Will the use of a Remanufactured Cartridge harm my machine?
NO! A cartridge is a self-contained unit.

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